System Status Page

If you are experiencing issues and you have verified that the cause is not in your environment, visit the Higher Logic Vanilla Forums Status page to check the current status of our systems.

The page provides real-time and historical data on systems' performance.

If there is an issue, rest assured that we are investigating it, working to correct it, and will provide updates and information on this page as quickly as possible.

TIP: You can subscribe to be automatically notified when there are updates (e.g., new incidents, resolved incidents) to this page; refer to Subscribe to updates, below.

Status page actions

The Status page provides some "interactivity" so that you can better understand system status.

• The status to the right of the product name reflects the status of the most degraded component or service of the product.
• Hover on a question mark icon (?) to see a popup with more information about the product.

• Click a plus icon (+) to expand the row and see the list of product components and services, and the current status of each. Click the minus icon (–) to collapse the row.
• Hover on a date bar for status information.

Past Incidents

The Past Incidents section provides a chronological, daily "status report."

• Below the list, click Incident History to access the Incident History page.

Incident History

The page displays a three-month history, starting with the current month.

• Use the month toggle in the upper right to navigate in three-month increments.
• Below the list, click Current Status to return to the main status page.

Uptime

The page displays a three-month, color-coded history, starting with the current month.

• The percent that displays is the total "uptime" for the system for past and current months.
• The shading reflects the status for that day.

• Use the month toggle in the upper right to navigate in three-month increments.
• Click the dropdown to select a different system to view.
• Hover on a date box for status information.
• Below the list, click Current Status to return to the main status page.

Subscribe to updates

On the main status page, you can subscribe to get real-time status updates by email, text, or feed.

1. In the upper right of the page, click SUBSCRIBE TO UPDATES, and then click the:

• Envelope icon, specify your email address, and click SUBSCRIBE.
• Telephone icon, specify your mobile phone number, and click SUBSCRIBE.
• Slack icon and click SUBSCRIBE VIA SLACK.
• HTML-code icon, specify a Webhook URL and your email address, and click SUBSCRIBE.
• Twitter icon and the "Follow" bubble.
• Conversation bubble icon to visit our support site.
• Atom Feed or RSS Feed to open a new tab that contains the feed code.
• X to close the dialog.