Kevin Higgins
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Articles
Recent activity by Kevin Higgins-
Response and Resolution Times
The Higher Logic Vanilla Customer Support ticketing/request system allows you to choose a severity level (Critical, Major, Moderate, Minor) when you submit a request for assistance. This helps with...
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System Status Page
If you are experiencing issues and you have verified that the cause is not in your environment, visit the Higher Logic Vanilla Forums Status page to check the current status of our systems. The pag...
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Submit a Request
The Higher Logic Vanilla Customer Support Team is your point of contact for questions, supplementary resources, and support-related issues. We encourage you to: Check our knowledge base for produc...
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Manage Your Requests
This article walks you through how to view your requests, add comments to an open request, and create a follow-up request from a closed request. In addition, it provides a breakdown of each request...